List of Oona Insurance Partner Workshops in Indonesia

Why Partner Workshops Are Important in Car Insurance

When you buy an All Risk car insurance policy, you not only buy protection for risk, but also a guarantee of service when the risk occurs. This is where the role of partner workshops becomes very important. Partner workshop is a partner network that has officially collaborated with insurance companies, including Oona Insurance, to provide improvement services that are in accordance with standards, efficient, and transparent.
 

Repairing vehicles through partner workshops presents a number of significant advantages compared to general workshops. One of them is the ease of the claim process: You do not need to pay the repair fee first, because the administrative process is handled directly between the workshop and Oona.
 

With a broad scope and a curated quality, partner workshops are not just logistics partners - they are part of the experience of claims that are free to bother and are oriented towards customer satisfaction.
 

After understanding why the partner workshop plays an important role in the car insurance ecosystem, let's discuss more deeply about the concrete benefits that you will feel when using the Oona partner workshop.

Benefits of Claiming Through Oona Partner Workshops

Using Oona's partner workshops for the insurance claim process provides a number of concrete benefits, which directly impact the convenience and quality of the final result of your vehicle repair.

1. Faster Claim Process

Partner workshops are integrated with Oona’s internal claims system, so the damage validation and repair approval process runs faster. You don’t need to wait long because the procedures are already standardized.

2. Guaranteed Repair Quality

All workshops partnered with Oona have gone through a technical audit and verification process. This means they are required to meet certain standards in terms of equipment, technical personnel, and service quality. Some workshops also provide repair warranties.

3. No Upfront Payment

In many cases, you don’t need to pay repair costs upfront. This cashless system applies specifically for approved claims at partner workshops—unlike general workshops where you may have to pay first and submit for reimbursement.

4. Transparent Estimates

Cost estimates at partner workshops are directly supervised by Oona’s technical team. This avoids price markups or irrelevant work and ensures clarity on which components will be repaired or replaced.

5. Customer Service Support

If any issue arises during the claim or repair process, Oona’s customer service team has direct access to the partner workshop network and can follow up more quickly than if you use a non-partner workshop.
 

Behind the efficiency of partner workshops, Oona Insurance’s added value also lies in its flexible products. To provide a comprehensive picture, here are other advantages that make Oona a top choice for vehicle owners in Indonesia.

Added Value of Oona Car Insurance

Partner workshops are just one part of Oona Car Insurance’s service excellence. As a car insurance provider committed to convenience and efficiency, Oona presents products that are not only easy to access but also tailored to customer needs across various segments.

1. Flexible Policies

Oona offers two main types of protection—All Risk and Total Loss Only (TLO). Both can be adjusted according to vehicle age, market value, and usage profile. Customers can choose optimal protection as needed, whether for new cars, used vehicles, operational fleets, or private use.

2. Competitive Premiums

With an integrated and efficient service ecosystem, Oona is able to offer competitive premiums without sacrificing service quality. Premium calculation can be done independently via Oona’s official website, allowing users to adjust their budget from the start.

3. End-to-End Digital Process

Oona provides a full digital experience: from policy purchase, claim submission, repair tracking, to service consultation—all-in-one via Oona’s official website and digital platforms. This greatly saves time and increases convenience, especially for active customers.

4. Wide Workshop Network and 24/7 Support

Oona’s partner workshop network reaches more than 20 major cities in Indonesia. In addition, there is 24-hour emergency assistance for incidents beyond your control, including towing, tire replacement, and emergency fuel delivery.

5. Third-Party Coverage and Legal Protection

For more complex needs, Oona also offers additional protection in the form of third-party legal liability (TJH III). This is a crucial added value in facing legal demands due to traffic accidents.

Oona’s service excellence is made even more complete with operational support from partner workshops. Here are the types of services you can find in Oona’s official workshop network.

Types of services handled by partner workshops

Oona's partner workshop not only handles large damage due to accidents, but also various types of periodic repairs and service. Here are the types of services that are generally available:

Note: The available services can vary in each workshop depending on the facilities and specialization of technicians.
 

Now you already know the types of services available. The question is, how to use it in real situations? The following practical steps to use partner workshops when you submit a claim.

How to Use Partner Workshops When Filing a Claim

After experiencing an accident or damage covered by your policy, follow these steps to utilize Oona's partner workshop services:

1. Report the Incident

Contact Oona via call center or app within 5 business days after the incident. Provide the chronology and type of damage.

2. Choose the Nearest Partner Workshop

Oona’s team will recommend a suitable partner workshop based on your location. You may also choose from the official list.

3. Bring Your Vehicle to the Workshop

The workshop staff will inspect the vehicle and prepare a repair estimate, which will then be submitted to Oona.

4. Verification & Approval

If your claim is approved, the repair process will begin. You won’t need to handle any payments to the workshop directly.

5. Vehicle Repaired & Returned

Once the repair is complete, you’ll be notified and can pick up your vehicle in good condition.

Oona Partner Workshop by Region

Here are some examples of Oona partner workshops spread across Indonesia's strategic areas. For a complete and latest list, please visit the official Oona page.

Note: Information in this table can change at any time. For a complete and most recent list, please visit the official page of our partner workshop or contact the Oona team to confirm the available facilities and services.
 

After knowing the location of the partner's workshop that is widespread, you might ask - from the many choices, how to choose the most suitable for your needs?

How to Choose the Right Partner Workshop

Not all partner workshops have identical services or facilities. Therefore, it is important for vehicle owners to find out how to choose partner workshops that best suit the needs of the type of damage and location of domicile.
 

Here are some important considerations when determining the choice of partner workshop:

1. Type of damage

If your car has mild damage such as a beret on the body or paint peeling, almost all partner workshops can handle it. However, for more complex damage such as suspension damage, electricity system, or claims due to flooding, you should choose a workshop with complete service facilities.

2. Location and reach

Choose the closest partner workshop from the domicile or accident location to save time and transportation costs. In an emergency, the workshop that is within a radius of 5-10 km from your location can be an ideal choice.

3. Brand specialization

Some partner workshops are Authorized Service Centers for certain brands, such as Mitsubishi, Toyota, or Honda. If you want the use of authentic spare parts and certified mechanics, this is the best option.

4. Supporting facilities

Some partner workshops are equipped with additional services such as comfortable waiting rooms, pick-up and delivery service, and repair guarantees. You can confirm this information through the Oona Customer Service Team or from the official relevant workshop page.
 

In practice, some vehicle owners are considering repairing cars in non-prestigious workshops. The following is an objective comparison so that you can make choices with complete information.

Partner Workshop Vs. Non-Partner Workshop

There are still many policy owners who ask, what exactly is the significant difference between partner workshops and ordinary workshops that are not in the official network of Oona?
 

The following comparisons are briefly:

Note: The information in this table provides a general comparison between Oona’s partner workshops and non-affiliated workshops based on standard claims procedures. Actual results may vary depending on the specific claim, workshop location, and individual service provider policies. For accurate details and clarification of your entitlements, please refer to your policy’s terms and conditions or contact Oona’s customer service team.
 

Although technically you can repair cars in non-partner workshops, benefits, efficiency, and guarantee services from partner workshops make the choice far superior to the policyholder.
 

By understanding these differences, you can see that the use of partner workshops is not only practical, but also strategic. To summarize all important points, let's conclude the main value of the Oona partner workshop network.

Conclusion

Partner workshop is an important pillar in the Oona vehicle insurance claim system. The existence of extensive networks, verified quality standards, and system integration that support the cashless process makes the claim experience easier, faster, and can be trusted.
 

Whether you live in big cities like Jakarta, Bandung, Surabaya, as well as in areas such as Makassar or Manado, Oona has prepared a workshop network that is ready to help repair your vehicle. Be sure to always use partner workshops so that your claim process runs smoothly and the results are guaranteed quality.
 

To find out the list of the latest partner workshops, you can visit the official Oona Auto Repair Shop page.