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FREQUENTLY ASKED QUESTIONS

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Car Insurance

What is the difference between All Risk Car Insurance and Total Loss Only (TLO) Insurance?

Answer

Type of Car Insurance

Coverage Description

All Risk

Covers both minor and major damage, including dents, scratches, collision damage, theft, fire, flood, and other natural disasters. Ideal for new or high-value vehicles that need comprehensive protection.

Total Loss Only (TLO)

Covers total loss only when the vehicle is stolen or when repair costs exceed 75% of the car’s value. Recommended for older vehicles or cars with lower market value.

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What is TLO Car Insurance?

Answer
As the name suggests, TLO (Total Loss Only) insurance provides protection against the risk of total loss. It covers losses due to theft and damage where the repair costs are estimated to be equal to or greater than 75% of the vehicle’s value just before the loss occurred.
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What additional coverage options are currently offered by Oona Insurance?

Answer
Oona Insurance offers additional coverage options, such as Repairs at Authorized Workshops, Third-Party Liability, and Personal Accident insurance for the driver and passengers.
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How do I renew my Oona vehicle insurance policy?

Answer

Customers will receive a notification 45 days before their car insurance policy expires via email and WhatsApp. Customers can also contact Oona Insurance's customer service number at +62858-73950-250 (available 9 AM to 7 PM, Monday to Friday).

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How can you choose the best car insurance for your vehicle?

Answer

Picking the best car insurance definitely requires careful consideration. There are three main pillars you should focus on:

  1. Relevant Coverage: Make sure the policy you choose offers coverage that matches your vehicle's needs and risk profile.
  2. Easy and Efficient Claims Process: When an incident occurs, you'll want a claims process that isn't complicated. Oona Insurance prioritizes ease of claims. We provide a user-friendly online claims platform and are supported by a vast network of over 600 trusted partner workshops across Indonesia.
  3. Insurer Reputation and Credibility: Choose an insurance provider with a good and reliable track record. Oona Insurance is a registered provider overseen by the Financial Services Authority (OJK), guaranteeing measurable service and protection standards.
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What does the car insurance claim process involve?

Answer

The car insurance claims process can generally be outlined as follows, but it's important to note that specific steps may vary between insurers:

  1. Claim Notification: Immediately inform your insurance company after an accident occurs through the provided phone number or online form within the time period required by your insurance company.
  2. Information Gathering: Prepare details of the incident, information of the involved parties and your insurance policy data to be given to the insurance company.
  3. Police Report: If the accident is serious, submit the police report that has been made to the insurance company.
  4. Damage Assessment: Follow the damage assessment procedure established by the insurance company, which can be done through an assessor or at a partner workshop.
  5. Additional Documents: Complete and submit any additional documents requested by the insurance company.
  6. Claim Approval: Wait for the evaluation and approval of the claim from the insurance company. Once approved, payment will be processed.
  7. Claim Payment: Claim payments will be made according to the method determined by the insurance company.
  8. Vehicle Recovery: Pick up your car after the repairs and claim payment are completed.
     

Make sure that, before submitting a car insurance claim, you are already familiar with the claims process and requirements of your car insurance product and promptly report the claim with accurate information for a quick process.

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How much does car insurance cost at Oona?

Answer

Car insurance at Oona starts from as low as IDR 400,000. However, the price may vary depending on the make and year of your vehicle. Don’t worry — we always have special discounts available. We recommend speaking directly with one of our Sales Experts by calling +62 858-7395-0250 or sending a message via WhatsApp at +62 811-1003-5757.

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Why should one have car insurance?

Answer

Car insurance is essential to protect yourself from unexpected expenses due to accidents, damage, theft, or natural disasters such as floods, fires, and storms.
 

This insurance product can help cover the costs of repairs and medical care, thereby reducing your financial burden.
 

In addition, some car insurance companies also provide protection against third-party claims and offer extra benefits such as towing services and a replacement car.
 

By having the right car insurance, you can have more peace of mind and be protected from financial risks, so it is highly recommended to choose the best car insurance policy that suits your needs.

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Is car insurance mandatory?

Answer

The obligation to have car insurance depends on the regulations in each country.
 

In many countries, car insurance is a legal requirement to protect car owners, passengers and third parties from financial risks due to accidents or damage.
 

In Indonesia, although there is no regulation that mandates car insurance, purchasing car insurance for your vehicle can provide financial protection and security for car owners, which is very important in facing unexpected situations.
 

So, interested in buying car insurance online? Find the best options and promotions here!

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What are the premium rates applied?

Answer
The premium rates applied are in accordance with those set by the Financial Services Authority (OJK) in Attachment VI of OJK Circular Letter Number 6 /SEOJK.05/2017 regarding the Determination of Premium or Contribution Rates in Property and Motor Vehicle Insurance.
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How much does car insurance cost in Indonesia?

Answer

The cost of car insurance in Indonesia varies greatly, depending on several key factors.
 

First, there are two types of car insurance based on their basic coverage: Comprehensive and Total Loss Only (TLO).
 

Comprehensive covers minor damages such as scratches and dents, while TLO is only for serious damage (≥75%) or theft that results in the loss of the car.

Type of Car Insurance

Coverage Description

All Risk

Covers both minor and major damage, including dents, scratches, collision damage, theft, fire, flood, and other natural disasters. Ideal for new or high-value vehicles that need comprehensive protection.

Total Loss Only (TLO)

Covers total loss only when the vehicle is stolen or when repair costs exceed 75% of the car’s value. Recommended for older vehicles or cars with lower market value.


Extended insurance coverage can also affect the cost of your car insurance.
 

Additional protection in the form of coverage for natural disasters, medical expenses or third-party claims can usually increase the price of your motor vehicle insurance.
 

The price of the car is another factor influencing the cost of car insurance. The Financial Services Authority (OJK) divides car insurance rates into five distinct categories, each determined by the price of the car.
 

Geographic location also plays a role, with the OJK differentiating rates based on regions: Sumatra and its surroundings, DKI Jakarta, West Java, Banten and other regions in Indonesia.
 

OJK Regional Tariff Classification

Region

Included Provinces / Areas

Region 1

 

Entire island of Sumatra and its surrounding islands

Region 2

 

DKI Jakarta, West Java, and Banten

Region 3

 

Central Java, Yogyakarta (DIY), East Java, Kalimantan, Sulawesi, Bali, NTT, NTB, Papua, etc.


TLO (Total Loss Only)

Car Value

Rate

Region 1

Region 2

Region 3

IDR 125 million

0,20% – 0,39%

0,20% – 0,42%

0,21% – 0,43%

IDR 200 million

0,38% – 0,44%

0,44% – 0,53%

0,38% – 0,50%


All Risk (Comprehensive)

Car Value

Rate

Region 1

Region 2

Region 3

IDR 125 million

2,00% – 2,08%

2,47% – 2,72%

2,53% – 2,78%

IDR 250 million

2,08% – 2,29%

2,61% – 2,87%

2,69% – 2,94%


Lastly, the age of the car also affects the cost of car insurance. Starting from the sixth year of the car's age, the insurance cost will increase. And at a certain age, insurance company may only offer TLO coverage for the car.
 

Considering all these factors, car insurance cost can vary greatly.
 

It is important to understand your specific needs and choose the main coverage and insurance extensions that suit you, as this will determine whether the total cost you have to pay is cheap or expensive.
 

Want to know how much insurance costs for your car? Check your car insurance price here!

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Does Oona Insurance provide Electric Vehicle Insurance?

Answer
Yes, Oona Insurance offers Electric Car Insurance, providing comprehensive coverage for all electric car vehicles.
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Can I add more than one driver to my car insurance policy?

Answer
In a motor vehicle insurance policy, the driver's name is not mentioned in the policy, and there is no restriction on who can drive your car. However, it is important to note that the driver must hold a valid driver's license (SIM) appropriate for the type of vehicle (A, B, C).
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Can car insurance be cancelled?

Answer

Cancelling your car insurance must adhere to the specific terms of your policy and the rules set by your insurance company. Be aware of these key points, but always review your policy's terms first for precise guidance.
 

Cancellation Fee: The insurance company may charge a fee and/ or deduct the premiums that have already been paid and return a prorated amount of the premium to you.
 

Cancellation Rules / Process: Read the policy terms to understand the procedures and requirements for cancellation.
 

Premium Refund: You may be entitled to a refund of the premium for the unused period after cancellation.
Before canceling, discuss with your insurance company to understand the consequences and options available.

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What is All Risk Car Insurance?

Answer
This type of insurance offers broader protection against various risks that may affect your car. All Risk insurance not only covers losses caused by fire but also includes other risks such as flooding and other natural disasters.
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Big 3 Critical Illness Insurance

Can I purchase more than one Oona critical illness insurance policy?

Answer
Yes, of course. As long as you meet the health requirements for each product.
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Does coverage apply to all stages of cancer?

Answer

Oona's Critical Illness coverage is comprehensive, but the definition of "critical" is precise. Coverage typically applies to Major cancer conditions, which are defined as malignant tumors characterized by the uncontrolled growth and spread of malignant cells.
 

Most policies will exclude certain Early Stage or less severe cancers (such as certain skin cancers or pre-malignant conditions) that do not yet meet the severity threshold defined in the policy document. We highly recommend reviewing your policy's definitions of "Major Cancer" and "Carcinoma-in-situ" to understand the specific covered stages.

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When does my Big 3 Critical Illness Insurance cover start?

Answer
Your cover starts on the coverage start date as shown on the Policy Schedule. The Big 3 Critical Illness cover starts after a 90-day waiting period.
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Up to what age can the policy be renewed?

Answer

The maximum age for policy renewal varies depending on the specific Critical Illness product you choose. Typically, Oona offers policy renewals up to the age of 60 years old. This ensures that you can maintain essential financial protection during your key earning years and into early retirement.
 

Please check the "Policy Term" section of your individual policy for the exact maximum renewable age, or consult with our digital support team for clarity on your specific plan.

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How is the benefit paid?

Answer

The benefit for a Critical Illness claim is paid as a lump sum (one-time) cash payout directly to you upon the diagnosis and confirmation of a covered critical illness that meets the severity criteria defined in your policy.
 

This payment is made regardless of any payments you receive from other health insurance plans you may hold. The lump sum is designed to provide you with financial flexibility to cover costs like specialized treatment, daily living expenses, or income replacement during recovery, helping you manage the unexpected without financial worry.

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What’s the difference between Critical Illness Insurance and Health Insurance?

Answer
Critical illness insurance provides a lump-sum payment if the insured is diagnosed with one of the specific illnesses listed in the policy, such as cancer, heart attack, or stroke. Health insurance, on the other hand, offers broader coverage for medical expenses incurred from a wide range of health issues. It typically covers doctor visits, hospital stays, surgeries, paying directly to healthcare providers or reimbursing the insured for incurred medical expenses.
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I already have health insurance, can I still purchase Oona critical illness insurance?

Answer
Yes, of course. Oona Critical Illness Insurance will complement your existing health insurance.
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Is there a bonus for never claiming?

Answer

Specific bonuses for never claiming, such as "No-Claim Bonuses" (NCB), are more commonly associated with motor insurance. Most Critical Illness policies, including those offered by Oona, do not typically include a No-Claim Bonus as a standard feature.
 

However, certain plans might offer features like "Return of Premium" (ROP) options, which, if you survive the full policy term without claiming, might return a portion of your total paid premiums. You should consult the specific features of your chosen plan to see if a premium return feature is included.

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What is the maximum protection I can buy under Oona Big 3 Critical Illness Insurance?

Answer
IDR 300 million is the maximum protection you can buy under Oona Big 3 Critical Illness Insurance.
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Can I buy Oona Big 3 Critical Illness Insurance if I have a medical condition?

Answer
This depends on the type and severity of the medical condition you have or had. To determine your eligibility, please complete the health declaration as part of the purchase process.
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Can I purchase Oona critical illness insurance for my family?

Answer
Yes, of course. You can also join the Oona Referral Program by sharing your referral code with friends or family. Enjoy various exciting benefits with them too!
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Are there any exclusions that prevent claims from being paid?

Answer

Yes, like all insurance products, there are necessary exclusions to ensure the policy remains viable. The most common exclusions that prevent CI claims from being paid include:
 

Pre-Existing Conditions: Illnesses or symptoms that were diagnosed, or for which medical advice/treatment was sought, before the policy's commencement or waiting period.
 

Waiting Period: Claims submitted during the initial waiting period (e.g., 90 days) after the policy start date.
 

Self-Inflicted Injury or Attempted Suicide.
 

Specific Illnesses: Conditions not listed in the defined list of covered critical illnesses.
 

Full details are provided in your policy wording, and we encourage all customers to review the exclusion section thoroughly.

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If I'm a non-Indonesian citizen (e.g., an expat), can I purchase coverage?

Answer

Generally, yes. If you are legally residing in Indonesia with the necessary permits (such as a KITAS or KITAP) and meet all other underwriting criteria (including age and health status), you are typically eligible to purchase Oona's Critical Illness coverage.
 

The policy is designed to cover events occurring globally, but the policy contract itself is governed by Indonesian law. We ensure the application process is simple and digital for all qualified residents.

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What are the symptoms of Cancer?

Answer
Cancer symptoms vary widely based on the type of cancer but can include: Unexplained weight loss, persistent cough or trouble breathing, difficulty swallowing, persistent indigestion or discomfort after eating, persistent, unexplained muscle or joint pain, unexplained bleeding or bruising, persistent fatigue, lumps or areas of thickening that can be felt under the skin, changes in the skin, such as jaundice, sores that do not heal, or changes to existing moles etc.
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Do I need to go for a medical check-up to buy Oona Big 3 Critical Illness Insurance?

Answer
No, medical check-up is not required. All you need to do is answer 4 health declaration questions online.
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Cancer

Can I buy Oona Cancer Insurance if I have a medical condition?

Answer

This depends on the type and severity of the medical condition you have or had. To determine your eligibility, please complete the health declaration as part of the purchase process.

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How can I buy Cancer Insurance?

Answer

You can buy cancer insurance online with no medical exams, just by answering 4 health questions. 

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What types of cancer are covered?

Answer
Oona covers all types and stages of malignant cancer, from early detection to advanced stage, according to the policy terms.
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What are the payment options?

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You can pay using your debit card, net banking account, virtual account or credit card with 3, 6, 12 months equal installment options with 0% interest.

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What’s not covered by Oona Cancer Insurance?

Answer
Not covered: Any pre-existing illness or condition that may lead to cancer before the policy starts. Cancer diagnosis within the 90-day waiting period. Benign or precancerous conditions (e.g., carcinoma in situ). Other standard exclusions as stated in the policy terms and conditions (e.g., self-inflicted injury, war, etc.)
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Do I need to go for a medical check-up to buy Oona Cancer Insurance?

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No, medical check-up is not required. All you need to do is answer 4 health declaration questions online.

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What’s the difference between Cancer Insurance and Big 3 Critical Illness Insurance?

Answer
Feature Oona Cancer Insurance Big 3 Critical Illness Insurance
Coverage Focus Covers cancer only Covers cancer, heart attack, and stroke
Payout Structure Full lump-sum payout for any stage of cancer Single lump-sum payout upon diagnosis of any one of the three critical illnesses
Benefit Trigger Cancer diagnosis (any stage) Diagnosis of cancer, heart attack, or stroke
Subsequent Claims Paid once per cancer diagnosis Only one payout across all three illnesses (policy ends after first claim)
Best For Individuals seeking comprehensive cancer coverage Those who want broader protection across major critical illnesses
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When does my Oona Cancer Insurance cover start?

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Your cover starts on the coverage start date as shown on the Policy Schedule. The Cancer Benefit starts after a 90-day waiting period.

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What’s the difference between Cancer Insurance and Health Insurance?

Answer
Feature Oona Cancer Insurance Health Insurance
Type of Policy Benefit policy – provides a fixed lump-sum payout Indemnity policy – reimburses actual medical bills
Claim Basis Cancer diagnosis (any stage) Actual hospital and treatment expenses
Payout Amount 100% of the sum insured, regardless of medical costs Up to the actual hospital bill amount
Flexibility of Use Can be used for medical or non-medical costs (e.g., recovery, income replacement) Limited to medical expenses only
Example If diagnosed with cancer and coverage is IDR 70 million → receive IDR 70 million in full If hospital bill is IDR 50 million and coverage is IDR 70 million → insurer pays IDR 50 million
Best For Those who want financial freedom and full payout certainty Those who prefer reimbursement-based hospital coverage
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How can Cancer Insurance protect your finances?

Answer
With a 100% payout for all cancer stages, Oona Cancer Insurance helps cover treatment, recovery, and daily expenses, protecting your savings and income during a health crisis.
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What is Cancer Insurance?

Answer
Cancer insurance provides a lump-sum cash benefit if you’re diagnosed with cancer. Oona Cancer Insurance covers all stages of cancer and gives you financial freedom to use the payout for treatment, recovery, or family needs. Oona Cancer Insurance offers a 100% payout for all cancer stages, providing flexible protection for your treatment and family expenses.
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What are the symptoms of Cancer?

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Cancer symptoms vary widely based on the type of cancer but can include:

Unexplained weight loss, Persistent cough or trouble breathing, Difficulty swallowing, Persistent indigestion or discomfort after eating, Persistent, unexplained muscle or joint pain, Unexplained bleeding or bruising, Persistent Fatigue, Lumps or areas of thickening that can be felt under the skin, Changes in the skin, such as jaundice, sores that do not heal, or changes to existing moles etc.

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What is the maximum protection I can buy under Oona Cancer Insurance?

Answer

IDR 300 Million is the maximum protection you can buy under Oona Cancer Insurance.

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Who should buy Cancer Insurance?

Answer
Anyone aged 18–55 who wants financial protection against the growing risk of cancer in Indonesia should consider it. With cancer cases increasing every year and treatment costs often reaching hundreds of millions of rupiah, Oona Cancer Insurance helps protect your family’s finances. It’s especially important for those with dependents, or who already have a health plan but want extra coverage to handle unexpected expenses
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Stroke

What is the maximum protection I can buy under Oona Stroke Insurance?

Answer

IDR 300 Million is the maximum protection you can buy under Oona Stroke Insurance.

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How can I buy Oona Stroke Insurance?

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You can buy Stroke insurance online with no medical exams, just by answering 4 health questions.

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What are the payment options?

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You can pay using your debit card, net banking account, virtual account or credit card with 3,6, 12
months equal installment options with 0% interest.

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Can I buy Oona Stroke Insurance if I have a medical condition?

Answer

This depends on the type and severity of the medical condition you have or had. To determine your eligibility, please complete the health declaration as part of the purchase process.

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What are the symptoms of Stroke?

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Some of the most common symptoms of Stroke can be:

Face Drooping: One side of the face may droop or become numb. Ask the person to smile to see if one side of the face is drooping.
Arm Weakness: One arm may become weak or numb. Ask the person to raise both arms to see if one arm drifts downward.
Speech Difficulty: Speech may be slurred, or the person may have trouble speaking or understanding speech. Ask the person to repeat a simple sentence and see if the words are slurred or the sentence is repeated incorrectly

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What are major causes of Stroke?

Answer

Here are some major causes of stroke. Ischemic stroke, which is caused by blockages or narrowing of the arteries that supply blood to the brain, and Hemorrhagic stroke, which is caused by bleeding in or around the brain.

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When does my Oona Stroke Insurance cover start?

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Your cover starts on the coverage start date as shown on the Policy Schedule. The Stroke Benefit starts after a 90-day waiting period.

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Do I need to go for a medical check-up to buy Oona Stroke Insurance?

Answer

No, medical check-up is not required. All you need to do is answer 4 health declaration questions online.

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What’s the difference between Stroke Insurance and Health Insurance?

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Stroke Insurance is a part of health insurance that specifically cover for lump sum payment once an insurance member is diagnosed with Stroke.

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Heart Attack

How can I buy Oona Heart Attack Insurance?

Answer

You can buy Oona Heart Attack insurance online with no medical exams, just by answering 4 health questions.

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Can I buy Oona Heart Attack Insurance if I have a medical condition?

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This depends on the type and severity of the medical condition you have or had. To determine your eligibility, please complete the health declaration as part of the purchase process.

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When does my Oona Heart Attack Insurance cover start?

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Your cover starts on the coverage start date as shown on the Policy Schedule. The Heart Attack Benefit starts after a 90-day waiting period.

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What causes Coronary Heart Disease?

Answer

Sudden heart attacks, often resulting from coronary heart disease (CHD), are triggered by various underlying factors. Key factors contributing to the development of coronary heart disease and potentially leading to a sudden heart attack include, High Blood Pressure, High Cholesterol levels, Smoking, Diabetes, Obesity and Physical Inactivity.

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Which food causes Heart Attack in men?

Answer

Common foods known to increase heart attack risk include those high in saturated fats (such as red meat and full-fat dairy products), trans fats (found in many fried and processed foods), and excessive salt and sugar intake. Diets high in processed meats, low in fruits, vegetables, whole grains, and high in refined carbohydrates and sugary drinks are also linked to an increased risk of heart disease.

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What is the difference between mild and major Heart Attack?

Answer

The difference between a mild and a major heart attack lies in the extent of the damage to the heart muscle and the symptoms experienced. In a mild heart attack, the blockage of the coronary artery is partial or temporary, resulting in less extensive damage to the heart muscle. Despite being labeled as "mild," it is still a serious medical condition that requires prompt treatment to prevent further damage to the heart. Major heart attack involves a complete blockage of one or more coronary arteries, leading to significant damage to the heart muscle. Symptoms are more intense and sudden, including severe chest pain, sweating, nausea, and shortness of breath.

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What are the causes of Heart Attack?

Answer

The five major cause of heart attack in Indonesia includes, coronary artery disease, high blood pressure, tobacco smoking, diabetes, poor diet and lack of physical activity.

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What is the maximum protection I can buy under Oona Heart Attack Insurance?

Answer

IDR 300 Million is the maximum protection you can buy under Oona Heart Attack Insurance.

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Do I need to go for a medical check-up to buy Oona Heart Attack Insurance?

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No, medical check-up is not required. All you need to do is answer 4 health declaration questions online.

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What are the symptoms of Heart Attack?

Answer

The symptoms of heart attack may vary between individuals but there are several common signs to be aware of, like chest pain or discomfort, pain or discomfort in one or both the arms, the back, neck, jaw or stomach, shortness of breath, other signs may include nausea, vomiting lightheadedness, or unusual fatigue. Women more likely to experience shortness of breath, nausea/vomiting, and back or jaw pain.

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What causes sudden Heart Attack?

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Sudden heart attack occur when the blood flow to certain part of the heart is abruptly blocked, leading to the death of heart muscle cells. The primary cause of this sudden this sudden blockage is usually coronary artery disease where the arteries that supply blood to the heart muscle become narrowed due to a buildup of plaque (a mix of fat, cholesterol, and other substances).

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Travel Insurance

How long is the coverage period?

Answer

The coverage period depends on the type of policy you purchase:
 

Single Trip: Coverage begins on the start date of your journey and ends immediately upon your return to Indonesia, or after a maximum specified duration (e.g., 180 days), whichever comes first.
 

Annual Multi-Trip: Coverage lasts for one full year, covering multiple trips. However, there is usually a maximum duration limit for any single trip taken during that year (e.g., 30 or 90 days per trip).

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What is meant by travel insurance?

Answer
Travel insurance is one form of insurance that offers financial protection from various risks when you are travelling. This includes trip cancellation, baggage issues, flight delays, to medical evacuation while you are traveling.
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How is the process for purchasing Oona travel insurance?

Answer
The process of purchasing travel insurance online is simple and quick. You can buy Oona travel insurance directly through our website in just a few minutes, and your policy will be issued immediately.
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What does travel insurance cover?

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Travel insurance coverage varies depending on the terms of the specific product or policy. Generally, common coverages include:
 

Trip Cancellation: Compensation for travel expenses already paid if canceled due to illness, accident, or unexpected events.
 

Emergency Medical Evacuation: Costs of evacuation to medical facilities or repatriation to the home country if necessary. Emergency
 

Medical Expenses: Protection for emergency medical treatment costs, including hospitalization and medication.
 

Baggage Insurance: Compensation for loss or damage to personal belongings during the trip. For example, lost luggage.
 

Flight Delay: Compensation for additional costs arising from flight delays, such as accommodation or transportation tickets.
 

Personal Accident Insurance: Protection against the risk of accidents leading to injury or death.
 

Legal Protection: Assistance and legal consultation during the trip. Travel insurance is available for a single trip or as an annual policy for multiple trips. Make sure you understand the terms of the policy to ensure it meets your needs.

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Is travel insurance mandatory?

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There is no global requirement that makes travel insurance mandatory.
 

In Indonesia, there is also no regulation that requires domestic or international travelers to have travel insurance when travelling.
 

However, there are some situations where travel insurance can be a mandatory requirement.
 

For example, when applying for a Schengen Visa to travel to countries in Europe. In this case, you will need international travel insurance to meet the terms and conditions of the visa application.
 

Although there is no global requirement making travel insurance mandatory for all trips, it is recommended to consider having travel insurance to protect yourself from potential risks during your journey.
 

Choose insurance coverage that suits the type of trip and your specific needs.

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When should I purchase travel insurance?

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It is highly recommended that you purchase travel insurance as soon as you make your first financial commitment to the trip, such as booking your flights or paying a deposit for accommodation. The benefit of purchasing early is that you immediately activate the Trip Cancellation coverage, protecting your investment if unforeseen circumstances force you to cancel before you depart. Oona's digital platform allows you to purchase a policy instantly, anytime, anywhere.
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Do you need to buy travel insurance?

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The decision to buy travel insurance depends on various factors, including the destination of your trip, the type of activities you will be doing, your health and a number of other personal considerations.
 

Every trip is unique and so are your needs. Take time to reflect on the risks and personal needs before departing.
 

Travel insurance from Oona is ready to be a faithful companion that ensures your journey is safer and more comfortable.

Purchase Oona Travel Insurance Online for peace of mind on every trip.

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Who can purchase travel insurance?

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Generally, any individual who is a legal resident of Indonesia and is planning a trip domestically or internationally can purchase Oona travel insurance. We offer policies for various age groups and trip types (single trip or annual multi-trip). You can also purchase insurance to cover your immediate family members traveling with you. All purchases are handled quickly and easily through our digital-first platform.
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Is Oona travel insurance accepted for Schengen visa applications?

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Yes, Oona travel insurance includes Schengen travel insurance and is accepted for Schengen visa applications. It meets the required travel insurance criteria for Schengen countries.
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Does the flight ticket price include insurance?

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The price of a plane ticket generally does not include travel insurance and only covers the cost of the flight and some standard services.
 

You have the option to add insurance when booking a ticket or choose a separate policy according to your travel needs.
 

If you do not choose this option, insurance can be purchased separately from insurance companies like Oona to get a policy that best suits your travel needs.
 

Click here to buy Oona travel insurance to make sure you are protected during your trip.

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What are the main benefits typically covered?

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Oona's travel insurance offers comprehensive protection designed to cover you against major travel disruptions. The main benefits typically fall into three categories:
 

Medical & Emergency: Coverage for unexpected illness or injury abroad, including hospitalization, doctor's visits, and emergency medical evacuation.
 

Travel Inconvenience: Protection against financial losses from unforeseen events like flight delays, missed connections, or loss/damage of checked baggage.
 

Personal Accident: Compensation in the event of severe injury or fatality during your covered trip.

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Does travel insurance cover trip cancellations for personal reasons?

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Trip cancellation coverage applies specifically to unforeseen, involuntary, and covered reasons as detailed in your policy wording. Common examples of covered reasons include: sudden illness or injury to you or an immediate family member, unexpected travel advisory changes, or jury duty. It does not typically cover cancellations due to simple change of mind, refusal of a visa, or typical work commitments.
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Do I need travel insurance for a trip to Japan?

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It is highly recommended to purchase travel insurance for your trip to Japan to ensure you are protected from unexpected events during your travels.

Although Japan has high-quality healthcare services, medical costs can be very expensive for tourists.

With travel insurance, you can receive coverage for medical emergencies, including accidents or sudden illnesses, helping you avoid paying these high costs out of pocket.

Additionally, travel insurance also covers trip cancellations, flight delays, lost luggage, and other inconveniences that could affect your journey.

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Does travel insurance apply to both business and leisure trips?

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Yes, Oona travel insurance is designed to provide coverage regardless of your trip's purpose. Whether you are traveling for a family holiday, a spontaneous adventure, or a critical business meeting, the policy applies equally to events like trip cancellation, medical emergencies, and travel delays, ensuring you are covered to embrace the unexpected in any context.
 

Travel Insurance: Primarily designed to cover unforeseen emergencies and logistics while you are traveling. This includes covering the high cost of emergency treatment abroad, evacuation back to Indonesia, and non-medical issues like baggage loss, flight delays, and travel cancellation costs. Travel insurance is essential because it covers the global logistics that standard health insurance does not.

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How is travel insurance different from health insurance?

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While both cover medical costs, they serve different primary purposes:
 

Local Health Insurance (BPJS, Private Provider): Designed to cover routine medical care and treatment within Indonesia. It often has limitations or exclusions when you are overseas.

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Flight Delay Insurance

Does the flight ticket price include insurance?

Answer

The price of a plane ticket generally does not include travel insurance and only covers the cost of the flight and some standard services.

 

You have the option to add insurance when booking a ticket or choose a separate policy according to your travel needs.

 

If you do not choose this option, insurance can be purchased separately from insurance companies like Oona to get a policy that best suits your travel needs.

 

Click here to buy Oona travel insurance to make sure you are protected during your trip.

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Can I receive compensation for a delayed flight?

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In various countries, the right to compensation for flight delays does exist in accordance with applicable consumer protection regulations. However, this right to compensation differ depending on the airline's policies and local regulations.

 

To ensure you are protected against delays, consider purchasing Smart Flight Delay* insurance from Oona Insurance.

 

With this insurance, you can wait for your flight more comfortably in the airport lounge.

 

Purchase Smart Flight Delay* Insurance from Oona Insurance now and be prepared to face flight delays with calm.

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How long does a flight delay have to be to get compensation?

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The duration of delay that qualifies for compensation can vary, depending on the applicable regulations and the policies of individual airlines.

 

At Oona Insurance, we understand that your time is very valuable. With Smart Flight Delay*, you are entitled to compensation if your flight is delayed by at least 60 minutes.

 

This condition applies universally, without being bound by local or international regulations.

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What is flight delay insurance?

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Flight delay insurance is a type of travel insurance that provides financial compensation if your flight is delayed.

 

Flight delay insurance can be a crucial aspect of travel planning, especially for those with tight schedules, where flight delays can have severe consequences.

 

One example of flight delay insurance is the Smart Flight Delay* product from Oona Insurance, which gives you protection due to flight delays. 

 

With Oona Insurance's Smart Flight Delay* product, you will receive compensation in the form of one lounge access voucher if the flight is delayed for 60 minutes. You will automatically receive the voucher code via SMS. 

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Motorcycle Insurance

Can I add additional coverage?

Answer
Currently, the focus is on TLO coverage, but you can contact us to explore available add-on options.
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What are the requirements for motorcycles to be insured?

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The motorcycle must be no older than 15 years, in roadworthy condition, and have complete documents like STNK and BPKB.
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Who is Oona Motorcycle Insurance suitable for?

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It's ideal for riders seeking protection against major losses like theft or severe accidents with affordable premiums.
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Are all types of motorcycles eligible for insurance?

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Most underbone, automatic, and sport motorcycles can be insured as long as they meet the age and condition criteria, except for motorcycles used for commercial purposes, such as (used for online motorcycle service).
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How do I file a claim?

Answer

You can file a claim online via our website https://myoona.id/en/claim/how-to-claim/. Alternatively, you can reach out to us via WA +62-85885850888 or call our 24*7 contact center at 021-28090111. Documents like proof of ID, policy number, vehicle registration, incident details, vehicle photos, police report will be required.

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Does this insurance cover minor damage like scratches or dents?

Answer
No, TLO insurance only applies to major damage or total loss, not minor damage.
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How do I renew my Oona Motorcycle Insurance policy?

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Oona will send a reminder 45 days before policy expiry via email and WhatsApp, or you can contact our sales call center number +62858-73950-250 to renew your existing policy.

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How can I purchase Oona Motorcycle Insurance?

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You can buy it online directly through Oona's website https://myoona.id/en/ by entering your motorcycle details and completing payment.

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What is Oona Motorcycle Insurance?

Answer
Oona Motorcycle TLO Insurance protects you from the risk of total loss or damage of ≥ 75% to your motorcycle.
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What is covered by Oona Motorcycle Insurance?

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It covers major damage where repair costs are ≥75% of the vehicle's value and total loss due to theft if the vehicle is not recovered.
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How long is the policy valid and can it be renewed?

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The policy is valid for 365 calendar days and can be renewed, with Oona sending reminders before expiration.
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Does Oona Insurance provide coverage for electric motorcycles?

Answer
Yes, Oona provides TLO coverage for electric motorcycles as long as they meet age and condition requirements.
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What are the main benefits of Oona Motorcycle Insurance?

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It covers total loss protection, easy online claims, 24/7 support, and premiums starting from IDR 85,000.
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Health & Personal Accident

How do I buy Health Insurance or Personal Accident Insurance products?

Answer

You can contact the Marketing Team at the Oona Branch and Marketing Office. You can find a list of addresses and telephone numbers of Oona Marketing and Branch Offices on the Customer Support page.

In addition, you can also fill in your personal data in the form on the Health Insurance and Personal Accident Insurance product pages, and we will contact you soon.

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How do you pay for Health Insurance or Personal Accident Insurance premiums?

Answer

Payment of Health Insurance or Personal Accident Insurance premiums can be made by:

1. Bank transfers
2. Full Payment using Credit Cards and Debit Cards from all issuing banks

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How long is the coverage period provided by Health Insurance?

Answer

The coverage provided by Health Insurance is for a period of 12 (twelve) months.

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When can I submit a claim after the policy is activated?

Answer

The customer can submit a claim after the policy is activated, as long as the policy is still valid.

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What should I do to make a claim for Health Insurance?

Answer

You can fill out the Property Insurance Claim Report form which is available on the Claim Report form on the Claim Report page on the Oona website. For claims submission and further information, please contact the 24-hour Call Center at (021) 280 90111.

You can also can report Health Claim on Oona Health Apps.

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What should I do if my policy is lost or damaged?

Answer

Immediately contact the nearest Branch and Marketing Office, by bringing a letter of loss, or by calling the 24-hour Call Center at (021) 806 76655 which will assist you in arranging a duplicate policy.

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