Buy Comprehensive Travel Insurance

How to Purchase Travel Insurance Online

Step 1
Ready Your Trip Info

Note your travel dates, destinations, and flight numbers. You’ll need these to make sure your coverage matches your trip exactly.

Step 2
Fill the Online Form

Input your name, passport info, travel dates, and destination. Our easy form helps you finish the process in just a few minutes.

Step 3
Get Covered Instantly

Your policy is issued right after checkout. Check your email, review the coverage, and travel knowing you’re well-protected.

How to file a Claim for Travel Insurance

Step 1
Before you claim

Prepare and collate all the required documents and claim details for submission. Click here to see the required documents.

Step 2
Submit Your Claim

Fill out the online claim form and upload the required documents online. Make a Claim or Other Ways to File a Claim

Step 3
Track your claim

Claim results will be informed within 5 business days upon submission of all required documents to Oona for review.

Is travel insurance mandatory?

Answer

There is no global requirement that makes travel insurance mandatory.

In Indonesia, there is also no regulation that requires domestic or international travelers to have travel insurance when travelling.

However, there are some situations where travel insurance can be a mandatory requirement.

For example, when applying for a Schengen Visa to travel to countries in Europe. In this case, you will need international travel insurance to meet the terms and conditions of the visa application.

Although there is no global requirement making travel insurance mandatory for all trips, it is recommended to consider having travel insurance to protect yourself from potential risks during your journey.

Choose insurance coverage that suits the type of trip and your specific needs.

When should I purchase travel insurance?

Answer: It is highly recommended that you purchase travel insurance as soon as you make your first financial commitment to the trip, such as booking your flights or paying a deposit for accommodation. The benefit of purchasing early is that you immediately activate the Trip Cancellation coverage, protecting your investment if unforeseen circumstances force you to cancel before you depart. Oona's digital platform allows you to purchase a policy instantly, anytime, anywhere.

Who can purchase travel insurance?

Answer: Generally, any individual who is a legal resident of Indonesia and is planning a trip domestically or internationally can purchase Oona travel insurance. We offer policies for various age groups and trip types (single trip or annual multi-trip). You can also purchase insurance to cover your immediate family members traveling with you. All purchases are handled quickly and easily through our digital-first platform.

Does travel insurance apply to both business and leisure trips?

Answer

Yes, Oona travel insurance is designed to provide coverage regardless of your trip's purpose. Whether you are traveling for a family holiday, a spontaneous adventure, or a critical business meeting, the policy applies equally to events like trip cancellation, medical emergencies, and travel delays, ensuring you are covered to embrace the unexpected in any context.

Travel Insurance: Primarily designed to cover unforeseen emergencies and logistics while you are traveling. This includes covering the high cost of emergency treatment abroad, evacuation back to Indonesia, and non-medical issues like baggage loss, flight delays, and travel cancellation costs. Travel insurance is essential because it covers the global logistics that standard health insurance does not.

How long is the coverage period?

Answer

The coverage period depends on the type of policy you purchase:

Single Trip: Coverage begins on the start date of your journey and ends immediately upon your return to Indonesia, or after a maximum specified duration (e.g., 180 days), whichever comes first.

Annual Multi-Trip: Coverage lasts for one full year, covering multiple trips. However, there is usually a maximum duration limit for any single trip taken during that year (e.g., 30 or 90 days per trip).

Does travel insurance cover trip cancellations for personal reasons?

Answer: Trip cancellation coverage applies specifically to unforeseen, involuntary, and covered reasons as detailed in your policy wording. Common examples of covered reasons include: sudden illness or injury to you or an immediate family member, unexpected travel advisory changes, or jury duty. It does not typically cover cancellations due to simple change of mind, refusal of a visa, or typical work commitments.

How is travel insurance different from health insurance?

Answer

While both cover medical costs, they serve different primary purposes:

Local Health Insurance (BPJS, Private Provider): Designed to cover routine medical care and treatment within Indonesia. It often has limitations or exclusions when you are overseas.

What is meant by travel insurance?

Answer: Travel insurance is one form of insurance that offers financial protection from various risks when you are travelling. This includes trip cancellation, baggage issues, flight delays, to medical evacuation while you are traveling.

What does travel insurance cover?

Answer

Travel insurance coverage varies depending on the terms of the specific product or policy. Generally, common coverages include:

Trip Cancellation: Compensation for travel expenses already paid if canceled due to illness, accident, or unexpected events.

Emergency Medical Evacuation: Costs of evacuation to medical facilities or repatriation to the home country if necessary. Emergency

Medical Expenses: Protection for emergency medical treatment costs, including hospitalization and medication.

Baggage Insurance: Compensation for loss or damage to personal belongings during the trip. For example, lost luggage.

Flight Delay: Compensation for additional costs arising from flight delays, such as accommodation or transportation tickets.

Personal Accident Insurance: Protection against the risk of accidents leading to injury or death.

Legal Protection: Assistance and legal consultation during the trip. Travel insurance is available for a single trip or as an annual policy for multiple trips. Make sure you understand the terms of the policy to ensure it meets your needs.

Do you need to buy travel insurance?

Answer

The decision to buy travel insurance depends on various factors, including the destination of your trip, the type of activities you will be doing, your health and a number of other personal considerations.

Every trip is unique and so are your needs. Take time to reflect on the risks and personal needs before departing.

Travel insurance from Oona is ready to be a faithful companion that ensures your journey is safer and more comfortable.

Purchase Oona Travel Insurance Online for peace of mind on every trip.

Do I need travel insurance for a trip to Japan?

Answer: It is highly recommended to purchase travel insurance for your trip to Japan to ensure you are protected from unexpected events during your travels.

Although Japan has high-quality healthcare services, medical costs can be very expensive for tourists.

With travel insurance, you can receive coverage for medical emergencies, including accidents or sudden illnesses, helping you avoid paying these high costs out of pocket.

Additionally, travel insurance also covers trip cancellations, flight delays, lost luggage, and other inconveniences that could affect your journey.

What are the main benefits typically covered?

Answer

Oona's travel insurance offers comprehensive protection designed to cover you against major travel disruptions. The main benefits typically fall into three categories:

Medical & Emergency: Coverage for unexpected illness or injury abroad, including hospitalization, doctor's visits, and emergency medical evacuation.

Travel Inconvenience: Protection against financial losses from unforeseen events like flight delays, missed connections, or loss/damage of checked baggage.

Personal Accident: Compensation in the event of severe injury or fatality during your covered trip.

Is Oona travel insurance accepted for Schengen visa applications?

Answer: Yes, Oona travel insurance includes Schengen travel insurance and is accepted for Schengen visa applications. It meets the required travel insurance criteria for Schengen countries.

How is the process for purchasing Oona travel insurance?

Answer: The process of purchasing travel insurance online is simple and quick. You can buy Oona travel insurance directly through our website in just a few minutes, and your policy will be issued immediately.

Does the flight ticket price include insurance?

Answer

The price of a plane ticket generally does not include travel insurance and only covers the cost of the flight and some standard services.

You have the option to add insurance when booking a ticket or choose a separate policy according to your travel needs.

If you do not choose this option, insurance can be purchased separately from insurance companies like Oona to get a policy that best suits your travel needs.

Click here to buy Oona travel insurance to make sure you are protected during your trip.

Travel Insurance

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No matter where you’re travelling, we have a coverage for you

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Why Online Travel Insurance is the Smart Choice?

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Why is Oona Travel Insurance the Right Choice?

Online Process from Start to Finish

Plans That Fit Your Trip and Travel Style

Protection Against Delays, Lost Baggage & More

24/7 Global Emergency and Medical Support

Schengen & Visa-Compliant Travel Insurance

Year-Round Coverage for Frequent Travelers

How to Purchase Travel Insurance Online

Step 1Ready Your Trip Info

Step 2Fill the Online Form

Step 3Get Covered Instantly

Edwin (Jakarta)

Jiang - PT Matsugi Indonesia (Surabaya)

Henry

How to file a Claim for Travel Insurance

Step 1Before you claim

Step 2Submit Your Claim

Step 3Track your claim

Got a Question About Travel Insurance?

Is travel insurance mandatory?

When should I purchase travel insurance?

Who can purchase travel insurance?

Does travel insurance apply to both business and leisure trips?

How long is the coverage period?

Does travel insurance cover trip cancellations for personal reasons?

How is travel insurance different from health insurance?

What is meant by travel insurance?

What does travel insurance cover?

Do you need to buy travel insurance?

Do I need travel insurance for a trip to Japan?

What are the main benefits typically covered?

Is Oona travel insurance accepted for Schengen visa applications?

How is the process for purchasing Oona travel insurance?

Does the flight ticket price include insurance?

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Visa Protection

Step 1
Ready Your Trip Info

Step 2
Fill the Online Form

Step 3
Get Covered Instantly

Step 1
Before you claim

Step 2
Submit Your Claim

Step 3
Track your claim