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Customer Service and Complaint Resolution Flow
Step 1
Customers can submit complaints or inquiries via the e-form on the Contact Us or Claims page.
Step 2
The Oona team will process the customer’s request.
Step 3
The Oona team will contact the customer if additional supporting documents are required
Step 4
The complaint will be handled through Oona’s internal process.
Step 5
Once completed, the result will be communicated to the customer.
Contact Us
We're here to help
We put people first. We're committed to doing the right thing the right way.
Contact information
Get in touch today
We’re here for you. Let us know what you need.
Claims Service (24 Hours)
For insurance claim reporting or inquiries:
Information Center (Phone): +62 21-2809-0111
WhatsApp: +62 858-8585-0888
Customer Service (Mon - Fri, 09.00 - 18.00 WIB)
For general inquiry regarding insurance and offers:
Email: cs@oona-insurance.co.id
Marketing Inquiry (Mon - Fri, 09.00 - 18.00 WIB)
For product sales:
Information Center (Phone): +62 858-7395-0250
WhatsApp: +62 811-1003-5757
Travel Claim (24 Hours)
For travel insurance claim or inquiries:
Information Center: +62 21-8428-3678
