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What Does Car Insurance Cover?

Oona

Oona

What does car insurance cover in Indonesia?

Surely, you often ask, “What does car insurance cover?” This article discusses what is covered by All Risk and TLO insurance, rider benefits such as flood protection and emergency evacuation, as well as the advantages of digital claims and extensive coverage from Oona Car Insurance.

Before Buying a Policy, Understand Car Insurance Coverage First

Many car owners in Indonesia still believe that car insurance is only useful in the event of loss or serious damage. However, the right policy can protect against a wide range of damage, from minor scratches in a parking lot to major flooding that submerges a vehicle.
 

Based on a survey from OJK, more than 60% of vehicle insurance customers have not read the details of their policy coverage before purchasing. This lack of awareness often leads to claim denials or choosing a policy that does not meet their needs.
 

In this article, you will learn:
 

  • What is covered by an All Risk policy

  • The coverage of a TLO policy

  • Rider functions and benefits

  • The advantages of digital protection from Oona Insurance
     

Want your vehicle to be fully protected? Make sure you understand the coverage first. Let’s start with the type of coverage that offers the most comprehensive protection: All Risk Insurance.

1. What Does an All Risk (Comprehensive) Car Insurance Policy Cover?

An All Risk Car Insurance policy, often called a comprehensive policy, provides the broadest coverage compared to other types of policies. This policy is designed to cover various types of damage, both minor and major, including vehicle loss.
 

Please note: maximum benefits only apply according to the provisions in the policy and if the risk that occurs is not part of the exclusions.
 

The following is the main coverage of an All Risk policy:

Type of Risk

Is It Covered?

Notes

Minor
Damage

Yes

For example, scratches, small dents, broken lights, or broken mirrors due to light impacts.

Major
Damage

Yes

Such as serious collisions, rollovers, or total damage.

Fire

Yes

Including fire caused by electrical short circuits, component explosions, or external fire sources.

Vehicle
Theft

Yes

If the car is lost due to robbery or theft, it will be compensated according to market value.

Floods and Natural Disasters

Optional

Only if a natural disaster or flood rider is added.

Riots,
Civil Unrest, Terrorism

Optional

An SRCC rider must be added for this coverage.

Third Party Liability (TPL)

Optional

Can be covered if the TPL rider is added when purchasing the policy.


Disclaimer:
Without additional riders, some risks, such as floods or riots, are not automatically covered. Therefore, it is important to tailor your policy to the environmental conditions and risks associated with your vehicle’s use.


For a deeper understanding, also read: The Difference Between Comprehensive (All Risk) and TLO Car Insurance in Indonesia

Who Is Suitable for an All Risk Policy?

User Profile

Why It Is Suitable

New Car Owners
Under 5 Years

The vehicle value is still high, so it deserves full protection.

Drivers in Big Cities

The risk of collisions or minor incidents is higher.

Daily Car Users

High frequency of use increases the risk of minor damage.


If you want peace of mind while driving, especially in cities with heavy traffic risks, then All Risk is the ideal choice, especially when equipped with riders that suit your needs.

Read Also: When Should You Choose All Risk Over TLO?

While All Risk offers comprehensive protection, it does not mean it is suitable for everyone. If you are looking for basic protection with lower premiums, let’s discuss the next option: TLO Car Insurance.

2. What Does a TLO Policy Cover?

Total Loss Only (TLO) car insurance provides basic protection against extreme risks such as total loss or major damage. However, minor risks are not included in the coverage unless certain riders are added.

Type of Risk

Is It Covered?

Explanation

Total Loss
Due to Theft

Yes

If the car is lost due to theft or robbery, it will be compensated according to the current market value.

Damage of more than 75% of Value

Yes

Repair costs exceed 75% of the vehicle’s market value, such as damage from fire or a serious accident.

Light Scratches on The Body

No

Minor damage such as paint scratches due to friction is not covered.

Small Dents
Due to Parking Incidents

No

Minor damage such as hitting a pole or another vehicle will not be compensated.

Broken Mirrors
or Glass

No

This includes small components damaged due to minor incidents.

Flood Damage

Depends on the rider

Only covered if the policy includes a flood or natural disaster rider.


Disclaimer: A TLO policy is suitable if you want lower premiums while still protecting against major risks. However, you should be aware of its limitations, especially if you live in an area with potential flooding or heavy traffic.

When Is TLO the Right Choice?

  • If the car is more than 5 years old
     

  • If you want to reduce premium costs
     

  • If the car is only used occasionally

Read Also: Best Car Insurance in Indonesia: A Guide to Choosing

Both All Risk and TLO policies can be enhanced with additional features called riders. These riders allow you to customize your coverage based on your daily risks. Here is the full explanation.

3. Riders: Coverage Extensions You Should Consider

Riders, or benefit extensions, are additional features that you can activate to expand the coverage of your All Risk or TLO policy, depending on your specific risk needs.

Rider

Risks Covered

Explanation

Floods and Natural Disasters

Damage due to floods, landslides, or earthquakes

Protects the car from damage caused by water entering the engine or other geological disasters.

SRCC

Strikes, riots, civil commotion, and terrorism

Coverage for damage caused by large-scale social disturbances.

Roadside Assistance

Emergency evacuation, towing service, and on-site tire changes

Assistance when a car breaks down or when an incident occurs in a difficult location or outside working hours.

Third Party Liability (TPL)

Compensation and legal costs if you cause losses

Provides financial protection if you are sued for causing losses to another party.


Disclaimers:
 

  • Riders are not automatically active in standard policies. You need to select and add them at the time of purchase.

  • TLO policies can include certain riders, but the coverage remains limited compared to All Risk.

  • Flood-prone or conflict-prone areas are strongly advised to choose Flood and SRCC riders.

  • Riders such as Roadside Assistance are very useful if you often travel long distances or live in an area with limited access to repair shops.

  • TPL riders are essential for legal protection, for example, if you hit another driver and have to cover their medical costs.

Read Also: Additional Protection: Which Should You Add?

Why Are Riders Important?

Because Indonesian roads are prone to disasters and incidents. Seasonal flooding in Jakarta, for example, can completely damage a car. Without a rider, you will be responsible for all the costs yourself.
 

Do you already know the right type of coverage and riders? Now it is time to find out which insurance provider can accommodate all of that without the hassle. Here are the advantages of Car Insurance from Oona.

Why Choose Car Insurance from Oona?

Oona offers more than just a standard policy. Here is why Oona Car Insurance is worth your consideration:
 

  • Practical digital claims: Apply via the official claim page without having to visit the office.

  • Policy flexibility: Choose All Risk or TLO car insurance coverage, adjusted to the age and value of the vehicle.

  • Electric vehicle (EV) support: Special protection for EVs.

  • National workshop network: From big cities to rural areas, you are always served.

  • Complete riders: Flood, TPL, SRCC, emergency assistance, and others.


Check the complete list of Oona partner workshops on the official website, myoona.id.


With a digital-first approach, Oona makes it easy for you to check premiums, choose plans, and submit claims without hassle, all from one platform.

Understand Car Insurance Coverage and Choose the Right Protection

What does car insurance cover? In general, coverage may include minor damage, total loss, theft, and additional risks if you choose extended coverage. Therefore, do not focus solely on comparing premiums. Make sure the type of policy matches your vehicle’s condition, how frequently it is used, and the risks in the area where you live.
 

  • All Risk Insurance is suitable for those who want more comprehensive protection. This policy generally covers minor damage such as scratches and dents, major damage resulting from accidents, and loss, subject to the terms and conditions of the policy.

  • TLO (Total Loss Only) can be a more economical option for older vehicles or cars that are not used every day. This coverage generally applies when the vehicle suffers total damage or is lost due to theft, subject to the policy’s limits and conditions.

  • Riders or coverage extensions are worth considering if you live in a flood-prone area, frequently travel long distances, or need additional protection beyond the standard policy, such as coverage for natural disasters, riots, or third-party liability.
     

Oona Car Insurance offers All Risk and TLO policy options, coverage extensions, digital services, and a convenient claims process. With clear coverage options, you can choose protection that is better suited to your daily driving needs.
 

Learn more about the benefits and protection options available for your vehicle through Oona Car Insurance.

Frequently Asked Questions

What is SRCC and why is it important?

Answer
SRCC, or Strike, Riot, and Civil Commotion, is a rider that protects against strikes, riots, civil commotion, or terrorism. It is essential if you live in a conflict-prone area.
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If my car gets flooded, will it be covered?

Answer
It is covered if you add a flood rider when purchasing the policy.
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What does TLO cover?

Answer
Only total damage of 75% or more of the car’s value and total loss due to theft.
Questions
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Can all TLO policies include a rider?

Answer
Not all, and the coverage remains limited compared to an All Risk policy.
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When is the best time to buy car insurance?

Answer
As soon as you buy a car or when the previous policy period is almost over.
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Can electric cars be insured too?

Answer
Yes, Oona supports coverage for electric vehicles with a network of compatible repair shops.
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How long does it take for claims to be processed at Oona?

Answer
Usually 1–3 business days after the documents are complete.
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What is a rider in car insurance?

Answer
Additional features that can be purchased to expand basic protection, for example, for floods, TPL, or emergency assistance.
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How is the claims process at Oona?

Answer
It is very easy. You can submit a claim directly online via Oona’s official claim page.
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What does All Risk car insurance cover?

Answer
Minor damage, major accidents, theft, fire, and other risks if accompanied by a rider.
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