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I drive safely - why do I still need Car Insurance?

The road's full of surprises!

The road's full of surprises!

In 2023, there were over 152,000 traffic accidents reported a figure that rose nearly eightfold in 2024 - making road safety a serious concern for all drivers.*

Car repair costs are relatively expensive

Car repair costs are relatively expensive

The average cost incurred due to accidents is around IDR 9 million, while flood damages can amount up to IDR 50 million.

High theft rates

High theft rates

According to data from Badan Statistik Nasional, there were 14,184 vehicle theft cases in 2022.*

Discover car insurance options tailored for your unique style

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Terms and Conditions apply. Refer to policy wordings for detailed information.

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Here's your pitstop for a free car insurance quote

Ready your expiring policy and valid ID -- let's get you cruising with a quick, easy car insurance quote!

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All Risk (Komprehensif)

Protection from partial damage, total damage, and loss.

TLO (Total Loss Only)

Protection against theft or damage exceeding 75% of vehicle value.

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For further assistance, please contact our Sales Support team to get your free quote.

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Don’t forget to include this protection in your car insurance plan.

Authorized dealer workshops

Authorized Dealer

Additional coverage for Oona’s authorized dealer workshops in the event of claim.

Third Party Liability Cover (TPL)

Third Party Liability Cover (TPL)

Covering from third party claims for injuries, damage to vehicles or property suffered.

Personal Accidents for drivers

Personal Accidents for drivers

Coverage for medical expenses up to IDR 25 million.

Why Oona All Risk Car Insurance Stands Out

Truly Comprehensive All Risk Protection

Truly Comprehensive All Risk Protection

Oona All Risk Car Insurance protects your vehicle from scratches and dents to major accident damage, ensuring repair costs don’t become a financial burden.

Confidence Against Major and Unexpected Risks

Confidence Against Major and Unexpected Risks

Beyond accidents, Oona All Risk covers theft, fire, vandalism, and natural disasters, giving you peace of mind and protection from major losses anytime.

Easy Claims with Genuine 24/7 Support

Easy Claims with Genuine 24/7 Support

One of Oona All Risk’s key strengths is responsive 24/7 claims support, providing guidance, updates, and hands-on help to make claims faster, clearer, and hassle-free.

Convenient Repairs with 600+ Partner Workshops

Convenient Repairs with 600+ Partner Workshops

With over 600 trusted partner workshops across Indonesia, Oona All Risk Car Insurance makes quality repairs easy, with your vehicle handled by reliable partners.

24/7 Emergency Assistance for Roadside Situations

24/7 Emergency Assistance for Roadside Situations

When your car breaks down or faces an unexpected issue, Oona’s roadside assistance is ready to help anytime, anywhere, so you’re never left alone in urgent situations.

Fast Policy Issuance with Immediate Protection

Fast Policy Issuance with Immediate Protection

Purchase Oona All Risk Car Insurance online and get your policy in minutes, with coverage active immediately for peace of mind from day one.

Why Oona TLO Car Insurance Stands Out

Total Loss and Theft Protection

Total Loss and Theft Protection

Provides compensation when your vehicle suffers severe damage resulting in total loss or is stolen, in accordance with the terms of the TLO policy.

24-Hour Claims Service

24-Hour Claims Service

Claims support is available 24/7 to assist you with the claims submission process whenever you need it, providing reliable support.

More Affordable Premiums for Essential Protection

More Affordable Premiums for Essential Protection

A core protection solution against major risks, offering lower premiums than All Risk and ideal for older cars with lower market value.

Natural Disaster Coverage (Executive Plan)

Natural Disaster Coverage (Executive Plan)

Covers additional risks such as floods, storms, and strong winds that may cause total loss to the vehicle.

Civil Disturbance & Social Risk Coverage (Executive Plan)

Civil Disturbance & Social Risk Coverage (Executive Plan)

Provides additional protection against riots, civil unrest, terrorism, and sabotage, helping protect your vehicle from unexpected incidents.

Flexible Plan Options to Match Your Needs

Flexible Plan Options to Match Your Needs

Choose between the Classic plan for essential TLO coverage or the Executive plan for more comprehensive TLO protection with added benefits.

How to Purchase Car Insurance Online

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Step 1
Begin With a Quick Quote

Simply input your car information and personal details to generate your customized Oona Car Insurance quote online.

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Step 2
Customize Your Protection

Select coverage options, add extra benefits, and adjust your plan to match your lifestyle and driving habits.

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Step 3
Pay and Get Covered Fast

Pay online through our secure gateway and receive your official Oona Car Insurance policy by email instantly.

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How to file a Claim for Car Insurance

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Step 1
Before you claim

Prepare and collate all the required documents and claim details for submission. Click here to see the required documents.

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Step 2
Submitting the claim online

Fill out the online claim form and upload the required documents online. Make a Claim or Other Ways to File a Claim

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Step 3
Track your claim

Claim result will be informed within 5 business days upon submissions of all required documents to Oona.

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Got a question about Car Insurance in Indonesia?

Explore our FAQ page to find all the information you need.

Yoona is here to help

What is the difference between All Risk Car Insurance and Total Loss Only (TLO) Insurance?

Answer

Type of Car Insurance

Coverage Description

All Risk

Covers both minor and major damage, including dents, scratches, collision damage, theft, fire, flood, and other natural disasters. Ideal for new or high-value vehicles that need comprehensive protection.

Total Loss Only (TLO)

Covers total loss only when the vehicle is stolen or when repair costs exceed 75% of the car’s value. Recommended for older vehicles or cars with lower market value.

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What is the difference between All Risk Car Insurance and Total Loss Only (TLO) Insurance?
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What is TLO Car Insurance?

Answer
As the name suggests, TLO (Total Loss Only) insurance provides protection against the risk of total loss. It covers losses due to theft and damage where the repair costs are estimated to be equal to or greater than 75% of the vehicle’s value just before the loss occurred.
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What additional coverage options are currently offered by Oona Insurance?

Answer
Oona Insurance offers additional coverage options, such as Repairs at Authorized Workshops, Third-Party Liability, and Personal Accident insurance for the driver and passengers.
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How do I renew my Oona vehicle insurance policy?

Answer

Customers will receive a notification 45 days before their car insurance policy expires via email and WhatsApp. Customers can also contact Oona Insurance's customer service number at +62858-73950-250 (available 9 AM to 7 PM, Monday to Friday).

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How can you choose the best car insurance for your vehicle?

Answer

Picking the best car insurance definitely requires careful consideration. There are three main pillars you should focus on:

  1. Relevant Coverage: Make sure the policy you choose offers coverage that matches your vehicle's needs and risk profile.
  2. Easy and Efficient Claims Process: When an incident occurs, you'll want a claims process that isn't complicated. Oona Insurance prioritizes ease of claims. We provide a user-friendly online claims platform and are supported by a vast network of over 600 trusted partner workshops across Indonesia.
  3. Insurer Reputation and Credibility: Choose an insurance provider with a good and reliable track record. Oona Insurance is a registered provider overseen by the Financial Services Authority (OJK), guaranteeing measurable service and protection standards.
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What does the car insurance claim process involve?

Answer

The car insurance claims process can generally be outlined as follows, but it's important to note that specific steps may vary between insurers:

  1. Claim Notification: Immediately inform your insurance company after an accident occurs through the provided phone number or online form within the time period required by your insurance company.
  2. Information Gathering: Prepare details of the incident, information of the involved parties and your insurance policy data to be given to the insurance company.
  3. Police Report: If the accident is serious, submit the police report that has been made to the insurance company.
  4. Damage Assessment: Follow the damage assessment procedure established by the insurance company, which can be done through an assessor or at a partner workshop.
  5. Additional Documents: Complete and submit any additional documents requested by the insurance company.
  6. Claim Approval: Wait for the evaluation and approval of the claim from the insurance company. Once approved, payment will be processed.
  7. Claim Payment: Claim payments will be made according to the method determined by the insurance company.
  8. Vehicle Recovery: Pick up your car after the repairs and claim payment are completed.
     

Make sure that, before submitting a car insurance claim, you are already familiar with the claims process and requirements of your car insurance product and promptly report the claim with accurate information for a quick process.

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How much does car insurance cost at Oona?

Answer

Car insurance at Oona starts from as low as IDR 400,000. However, the price may vary depending on the make and year of your vehicle. Don’t worry — we always have special discounts available. We recommend speaking directly with one of our Sales Experts by calling +62 858-7395-0250 or sending a message via WhatsApp at +62 811-1003-5757.

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Why should one have car insurance?

Answer

Car insurance is essential to protect yourself from unexpected expenses due to accidents, damage, theft, or natural disasters such as floods, fires, and storms.
 

This insurance product can help cover the costs of repairs and medical care, thereby reducing your financial burden.
 

In addition, some car insurance companies also provide protection against third-party claims and offer extra benefits such as towing services and a replacement car.
 

By having the right car insurance, you can have more peace of mind and be protected from financial risks, so it is highly recommended to choose the best car insurance policy that suits your needs.

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Is car insurance mandatory?

Answer

The obligation to have car insurance depends on the regulations in each country.
 

In many countries, car insurance is a legal requirement to protect car owners, passengers and third parties from financial risks due to accidents or damage.
 

In Indonesia, although there is no regulation that mandates car insurance, purchasing car insurance for your vehicle can provide financial protection and security for car owners, which is very important in facing unexpected situations.
 

So, interested in buying car insurance online? Find the best options and promotions here!

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What are the premium rates applied?

Answer
The premium rates applied are in accordance with those set by the Financial Services Authority (OJK) in Attachment VI of OJK Circular Letter Number 6 /SEOJK.05/2017 regarding the Determination of Premium or Contribution Rates in Property and Motor Vehicle Insurance.
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How much does car insurance cost in Indonesia?

Answer

The cost of car insurance in Indonesia varies greatly, depending on several key factors.
 

First, there are two types of car insurance based on their basic coverage: Comprehensive and Total Loss Only (TLO).
 

Comprehensive covers minor damages such as scratches and dents, while TLO is only for serious damage (≥75%) or theft that results in the loss of the car.

Type of Car Insurance

Coverage Description

All Risk

Covers both minor and major damage, including dents, scratches, collision damage, theft, fire, flood, and other natural disasters. Ideal for new or high-value vehicles that need comprehensive protection.

Total Loss Only (TLO)

Covers total loss only when the vehicle is stolen or when repair costs exceed 75% of the car’s value. Recommended for older vehicles or cars with lower market value.


Extended insurance coverage can also affect the cost of your car insurance.
 

Additional protection in the form of coverage for natural disasters, medical expenses or third-party claims can usually increase the price of your motor vehicle insurance.
 

The price of the car is another factor influencing the cost of car insurance. The Financial Services Authority (OJK) divides car insurance rates into five distinct categories, each determined by the price of the car.
 

Geographic location also plays a role, with the OJK differentiating rates based on regions: Sumatra and its surroundings, DKI Jakarta, West Java, Banten and other regions in Indonesia.
 

OJK Regional Tariff Classification

Region

Included Provinces / Areas

Region 1

 

Entire island of Sumatra and its surrounding islands

Region 2

 

DKI Jakarta, West Java, and Banten

Region 3

 

Central Java, Yogyakarta (DIY), East Java, Kalimantan, Sulawesi, Bali, NTT, NTB, Papua, etc.


TLO (Total Loss Only)

Car Value

Rate

Region 1

Region 2

Region 3

IDR 125 million

0,20% – 0,39%

0,20% – 0,42%

0,21% – 0,43%

IDR 200 million

0,38% – 0,44%

0,44% – 0,53%

0,38% – 0,50%


All Risk (Comprehensive)

Car Value

Rate

Region 1

Region 2

Region 3

IDR 125 million

2,00% – 2,08%

2,47% – 2,72%

2,53% – 2,78%

IDR 250 million

2,08% – 2,29%

2,61% – 2,87%

2,69% – 2,94%


Lastly, the age of the car also affects the cost of car insurance. Starting from the sixth year of the car's age, the insurance cost will increase. And at a certain age, insurance company may only offer TLO coverage for the car.
 

Considering all these factors, car insurance cost can vary greatly.
 

It is important to understand your specific needs and choose the main coverage and insurance extensions that suit you, as this will determine whether the total cost you have to pay is cheap or expensive.
 

Want to know how much insurance costs for your car? Check your car insurance price here!

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Does Oona Insurance provide Electric Vehicle Insurance?

Answer
Yes, Oona Insurance offers Electric Car Insurance, providing comprehensive coverage for all electric car vehicles.
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Can I add more than one driver to my car insurance policy?

Answer
In a motor vehicle insurance policy, the driver's name is not mentioned in the policy, and there is no restriction on who can drive your car. However, it is important to note that the driver must hold a valid driver's license (SIM) appropriate for the type of vehicle (A, B, C).
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Can car insurance be cancelled?

Answer

Cancelling your car insurance must adhere to the specific terms of your policy and the rules set by your insurance company. Be aware of these key points, but always review your policy's terms first for precise guidance.
 

Cancellation Fee: The insurance company may charge a fee and/ or deduct the premiums that have already been paid and return a prorated amount of the premium to you.
 

Cancellation Rules / Process: Read the policy terms to understand the procedures and requirements for cancellation.
 

Premium Refund: You may be entitled to a refund of the premium for the unused period after cancellation.
Before canceling, discuss with your insurance company to understand the consequences and options available.

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What is All Risk Car Insurance?

Answer
This type of insurance offers broader protection against various risks that may affect your car. All Risk insurance not only covers losses caused by fire but also includes other risks such as flooding and other natural disasters.
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