Please keep these following documents below handy when you file your claim

Check how to claim

STNK

Vehicle Registration Number

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Driving License

Your Driving License

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KTP

Your Identity Card

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Damage Photographs

Photographs of Vehicle Damage

alt

KTP

Your Identity Card

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Medical Documents

Any supporting Medical Bills to be reimbursed

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Boarding pass / Flight Tickets

Passenger Ticket or boarding pass issued by the airline

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KTP

Your Identity Card

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Medical Documents

Any supporting Medical Reports/Bills to be reimbursed

alt

KTP

Your Identity Card

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Damage Photographs

Damage Photographs

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Medical documents

Histopathology or biopsy reports and all available laboratory and test results

cancerasset

KTP

Your identity card

cancerasse

Medical documents

ECG Report, Enzyme Assays Reports, and all available laboratory and test results

heartAsset

KTP

Your identity card

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Medical documents

CT scan or MRI scan of the brain and all available laboratory and test results

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KTP

Your identity card

strokeAssetIcon

Medical documents

KTP

Your identity card

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Got a question?

We do our best to respond in a timely fashion.

How long does it takes to process a claim?

Answer

Claims are typically settled within 30 days from the date of submission. However, this timeframe may vary depending on the specific product or if any required documents are missing or incomplete

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How long does it takes to process a claim?
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When can I submit a claim after my policy becomes active?

Answer

You can submit a claim as soon as your policy is active. Please refer to your policy documents for any specific waiting periods or conditions that may apply.

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When can I submit a claim after my policy becomes active?
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What are the different methods to submit a claim with Oona Insurance?

Answer

You can submit your claim online by visiting the claims page on myoona.id. Alternatively, you can contact us via our 24/7 claims email at klaimterpadu@oona-insurance.co.id, WhatsApp at +62 8170010-022, or by calling our 24/7 claims contact center at 021-28090111

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What are the different methods to submit a claim with Oona Insurance?
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