Please keep these following documents below handy when you file your claim

Check how to claim

STNK

Vehicle Registration Number

alt

Driving License

Your Driving License

alt

KTP

Your Identity Card

alt

Damage Photographs

Photographs of Vehicle Damage

alt

KTP

Your Identity Card

alt

Medical Documents

Any supporting Medical Bills to be reimbursed

alt

Boarding pass / Flight Tickets

Passenger Ticket or boarding pass issued by the airline

alt

KTP

Your Identity Card

alt text

Medical Documents

Any supporting Medical Reports/Bills to be reimbursed

alt

KTP

Your Identity Card

alt text

Damage Photographs

Damage Photographs

alt text

Medical documents

Histopathology or biopsy reports and all available laboratory and test results

cancerasset

KTP

Your identity card

cancerasse

Medical documents

ECG Report, Enzyme Assays Reports, and all available laboratory and test results

heartAsset

KTP

Your identity card

heartAssetIcon

Medical documents

CT scan or MRI scan of the brain and all available laboratory and test results

strokeAsseticon

KTP

Your identity card

strokeAssetIcon

Medical documents

KTP

Your identity card

big3AssetIcon

Looking for something else?

Find Our Branch & Marketing Offices

We'd love to assist you in person. Find the nearest office to your location here.

Get Direction
claim-form

Claim forms

All the forms you need to file a claim

Learn More
claim-form

Customer Service

Contact our team directly through whatsapp or send email

Whatsapp : +62 817-0010-022 Email: klaimterpadu@oona-insurance.co.id Call : 021 - 45851018
claim-form

Got a question?

We do our best to respond in a timely fashion.

View All FAQsright-side-arrow

How long does it takes to process a claim?

Answer

Claims are typically settled within 30 days from the date of submission. However, this timeframe may vary depending on the specific product or if any required documents are missing or incomplete

Questions
How long does it takes to process a claim?
Sequence Id
2
Tags

Where can I obtain claim-related forms?

Answer

You can find all claim-related forms here

Questions
Where can I obtain claim-related forms?
Sequence Id
4
Tags

When can I submit a claim after my policy becomes active?

Answer

You can submit a claim as soon as your policy is active. Please refer to your policy documents for any specific waiting periods or conditions that may apply.

Questions
When can I submit a claim after my policy becomes active?
Sequence Id
3
Tags

What are the different methods to submit a claim with Oona Insurance?

Answer

You can submit your claim online by visiting the claims page on myoona.id. Alternatively, you can contact us via our 24/7 claims email at klaimterpadu@oona-insurance.co.id, WhatsApp at +62 8170010-022, or by calling our 24/7 claims contact center at 021-28090111

Questions
What are the different methods to submit a claim with Oona Insurance?
Sequence Id
1
Tags