Please keep these following documents below handy when you file your claim

Check how to claim

STNK

Vehicle Registration Number

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Driving License

Your Driving License

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KTP

Your Identity Card

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Damage Photographs

Photographs of Vehicle Damage

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KTP

Your Identity Card

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Medical Documents

Any supporting Medical Bills to be reimbursed

Learn how to easily file your insurance claim with Oona. Follow our simple, step-by-step guide to ensure a smooth and hassle-free claims process.
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Boarding pass / Flight Tickets

Passenger Ticket or boarding pass issued by the airline

Learn how to easily file your insurance claim with Oona. Follow our simple, step-by-step guide to ensure a smooth and hassle-free claims process.
alt

KTP

Your Identity Card

Learn how to easily file your insurance claim with Oona. Follow our simple, step-by-step guide to ensure a smooth and hassle-free claims process.
alt text

Medical Documents

Any supporting Medical Reports/Bills to be reimbursed

Learn how to easily file your insurance claim with Oona. Follow our simple, step-by-step guide to ensure a smooth and hassle-free claims process.
alt

KTP

Your Identity Card

Learn how to easily file your insurance claim with Oona. Follow our simple, step-by-step guide to ensure a smooth and hassle-free claims process.
alt text

Damage Photographs

Damage Photographs

Learn how to easily file your insurance claim with Oona. Follow our simple, step-by-step guide to ensure a smooth and hassle-free claims process.
alt text

Medical documents

Histopathology or biopsy reports and all available laboratory and test results

cancerasset

KTP

Your identity card

cancerasse

Medical documents

ECG Report, Enzyme Assays Reports, and all available laboratory and test results

heartAsset

KTP

Your identity card

heartAssetIcon

Medical documents

CT scan or MRI scan of the brain and all available laboratory and test results

strokeAsseticon

KTP

Your identity card

strokeAssetIcon

Medical documents

KTP

Your identity card

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Looking for something else?

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Claim forms

All the forms you need to file a claim

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Customer Service

Contact our team directly through whatsapp or send email

Whatsapp : +62 817-0010-022 Email: klaimterpadu@oona-insurance.co.id Call : 021-28090111
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Got a question?

We do our best to respond in a timely fashion.

View All FAQsright-side-arrow

How long does it takes to process a claim?

Answer

Claims are typically settled within 30 days from the date of submission. However, this timeframe may vary depending on the specific product or if any required documents are missing or incomplete

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Where can I obtain claim-related forms?

Answer

You can find all claim-related forms here

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When can I submit a claim after my policy becomes active?

Answer

You can submit a claim as soon as your policy is active. Please refer to your policy documents for any specific waiting periods or conditions that may apply.

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What are the different methods to submit a claim with Oona Insurance?

Answer

You can submit your claim online by visiting the claims page on myoona.id. Alternatively, you can contact us via our 24/7 claims email at klaimterpadu@oona-insurance.co.id, WhatsApp at +62 8170010-022, or by calling our 24/7 claims contact center at 021-28090111

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