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Experience Trustworthy Claims

Improving the claim process for a better customer experience.

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2300++

Health Providers

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600++

Authorized Workshops

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700K++

Claims Settled

How to file a claim?

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How to file a claim?

  • Before you claim

    Prepare and collate all the required documents and claim details for submission. Click here to see the required documents.

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  • Submitting the claim

    Fill out the online claim form and upload the required documents online.

    Make a Claim

    Other Ways to File a Claim 

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  • Track your claim

    Claim result will be informed within 5 business days upon submissions of all required documents to Oona.

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Other Ways to File a Claim

Alternately, you may reach out to our Claim Operation team through the following channels:

24 Hours Customer Support General Insurance & Roadside Assistance

WhatsApp Business

Customer Service & Claim Report

Testimonial

What people have to say about our claims process

View All

“Thank you as the claim process has been smooth and handled professionally“

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Jiang - PT Matsugi Indonesia (Surabaya)

“The claims service is very fast. At the time of claim submission, the Work Order (Surat Perintah Kerja) is issued within 1 hour.“

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Edwin (Jakarta)

"I’ve proven it myself, OONA insurance is fast and hassle-free, claims are immediately approved"
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Henry

Got a Question?

We do our best to respond in a timely fashion.

View All FAQs  text

How long does it takes to process a claim?

Answer

Claims are typically settled within 30 days from the date of submission. However, this timeframe may vary depending on the specific product or if any required documents are missing or incomplete

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Where can I obtain claim-related forms?

Answer

You can find all claim-related forms here

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When can I submit a claim after my policy becomes active?

Answer

You can submit a claim as soon as your policy is active. Please refer to your policy documents for any specific waiting periods or conditions that may apply.

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What are the different methods to submit a claim with Oona Insurance?

Answer

You can submit your claim online by visiting the claims page on myoona.id. Alternatively, you can contact us via our 24/7 claims email at klaimterpadu@oona-insurance.co.id, WhatsApp at +62-85885850888, or by calling our 24/7 claims contact center at 021-28090111

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Need a hand with your claim?

Find Our Branch & Marketing Offices

We'd love to assist you in person. Find the nearest office to your location here.

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claim-form

Claim Forms

All the forms you need to file a claim.

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