Cargo Insurance

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Looking to insure your cargo?

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MARINE CARGO INSURANCE

Marine Cargo Insurance is an insurance product that provides protection for goods during transport, whether by land, sea, or air.
 

OONA Marine Cargo Insurance offers comprehensive protection against risks that may threaten goods during transportation by land, sea, or air.

COMPARATION TABLE

Coverage and Benefits

Compare the various coverage and benefits of each cargo insurance solution and choose the best one for you.

Risiko ICC
A B C
Fire or Explosion

The ship ran aground, strandedsank, sank or capsized

Land transportation equipment crashes, overturns or goes off the rails

Ship collision or impact of a ship with objects other than water

Unloading goods at emergency ports

Earthquake, volcanic eruption or lightning strike

N/A

General average sacrifice

Jettison: Dumping cargo overboard (sea) for salvage

Goods swept by waves into the sea ( Washing overboard )

N/A

Ingress of sea water, lake water, or river water into the ships, ship’s holds, containers or storage areas

N/A

Total loss per package due to being thrown or falling overboard during loading or unloading of goods to or from the ship (Sling Loss)

N/A

General average contribution: contribution to GA losses

Both to blame collision: contribution from ship-to-ship v ship collisions

Floods, hurricanes, landslides, ground movements, tsunamis

N/A

N/A

Theft, robbery

N/A

N/A

Falls / items damaged because due to loading and unloading, and other loading and unloading risks

N/A

N/A

Damage resulting from other accidents (Accidental damage) not mentioned above **

N/A

N/A

GENERAL EXCEPTIONS

Policy ICC A, B, C does nopolicies do not cover loss resulting from ensure loss consequence  things​ theas following :
-Deliberate acts by the insured or its employees
-Leakage, reduced weight, natural decrease, or natural wear and tear (fair wear and tear)
- Caused by inadequate, insufficient, or unsuitable packing for the transported goods
- Caused by damage characteristic natural from goods, rust
-Caused by bankruptcy or costs incurred because of bankruptcy
-Because of atomic risk or nuclear and the like
-Due to the vehicle being unfit for road/sea travel or being overloaded
-Risks of war
-Other as stipulated in the policy

Claim Report

1

Immediately contact Oona Integrated Claims via the Call Center, WhatsApp Business, Email, or via the Website no later than 7 (seven) calendar days after the loss and/or damage occurs.

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2

Complete the claim document and fill out the claim form, accompanied by a detailed report regarding the cause of the damage/loss.

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3

Claim Payment is within 30 (thirty) calendar days from the existence of a written agreement, or certainty regarding the amount of claims to be paid.

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Got a Question?

Explore our FAQ page to find all the information you need.

How long is the coverage period provided by the Cargo Insurance?

Answer

This coverage starts from the time the insured goods leave the warehouse or storage place mentioned in the Policy Schedule to start the trip, continues for the duration of the reasonable journey and ends on:

1. when the goods are handed over at the recipient's warehouse or at another final warehouse or storage place at the destination mentioned in the Policy Schedule;
2. when the goods are handed over at the warehouse or other storage place chosen by the Insured either before or at the destination mentioned in the Policy Schedule, which are used for:
-off-site storage,
-or allocation or distribution, or when the time expires 7 (seven) days after the goods have been unloaded from the ship at the last port of discharge; whichever happened first.

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After I submit a claim, how can I monitor my claim process?

Answer

To find out the status of your claim, you can fill out the form on the Claim Status page.

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What should I do if my policy is lost or damaged?

Answer

Immediately contact the nearest Branch and Marketing Office, by bringing a letter of loss, or by calling the 24-hour Call Center at (021) 280 90111 which will assist you in arranging a duplicate policy.

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How to pay the Cargo Insurance premium?

Answer

Payment of Cargo Insurance premiums can be made by cash, check, giro, transfer or by other methods agreed upon.

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How long does it take to process a claim?

Answer

Payment of compensation within 30 (thirty) calendar days from the date of the agreement.

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How to buy a Cargo Insurance product?

Answer

You can contact the Marketing Team at the Oona Branch and Marketing Office. You can find a list of addresses and telephone numbers of Oona Marketing and Branch Offices on the Customer Support page.

Apart from that, you can also fill in your personal data in the form on the Cargo Insurance product page, and we will contact you soon.

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When can I submit a claim after the policy is activated?

Answer

The customer can submit a claim after the policy is activated, as long as the policy is still valid.

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What should I do if my shipment is lost or damaged?

Answer

You can fill out the Cargo Insurance Claim Reporting form which is available on the Claim Report form on the Claim Report page on the Oona website. For claims submission and further information, please contact the 24-hour Call Center at (021) 280 90111.

If you have difficulty filling out the claim reporting form, for those of you who are in the Jakarta area, you can directly contact the Oona Integrated Claims section at number (021) 4585 1018 or via SMS to number 087782828121. Meanwhile, for those of you who are outside the area of Jakarta, you can contact the nearest Oona Branch Offices. Click on the Customer Support page to get information about Oona Branch Offices. The Customer's obligations in the event of loss and/or damage can be seen in the Policy Wording.

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Disclaimer:

You can see more complete information on the Insurance Policy that you have, which consists of a Policy Summary and Policy Terms (policy wording). These documents contain everything that is guaranteed and what is not guaranteed in your insurance policy. The Policy Summary contains details about the policyholder, the risk insured, the period of insurance and details of the insurance premium.